Refund Policy
Last updated 2 November 2026
When you can get your money back, and how to ask.
The short version
- Try Ordo free for 14 days with no card, so you only pay once you're sure.
- Changed your mind about your first payment? Ask within 14 days for a full refund.
- Forgot to cancel a renewal? Tell us within 7 days and we'll refund it.
- Ordo On-site comes with a full refund within 30 days of buying.
- Email support@ordo-crm.com. There are no forms to fill in and no calls to talk you out of it.
Try before you pay
Every team starts with a free 14-day trial of Ordo Cloud, with every feature and AI included, and no card needed. When it ends, the workspace turns read-only until an admin chooses a plan. You're never charged automatically when a trial ends.
Ordo Cloud, monthly
- Your first payment: if Ordo isn't right for your team, email us within 14 days of it and we'll refund it in full.
- After that: cancel any time. You keep Ordo until the end of the month you paid for, and you're not charged again. A month that has already started isn't refunded.
- Fewer users, or Cloud without AI: the lower price starts at your next renewal.
Ordo Cloud, yearly
- Within 14 days of a yearly payment, the first one or a renewal: a full refund.
- After 14 days: the rest of the year isn't refunded. Cancelling stops the next renewal, and you keep Ordo until the year ends.
Ordo On-site
- On-site is free for up to 5 users, so you can try it on your own server before you buy.
- A paid licence: if it doesn't work for you, ask within 30 days of buying for a full refund. The licence stops when the refund is made, and your data stays on your server.
- Optional update renewals: a full refund within 14 days of paying.
Charged by mistake
- A renewal you forgot to cancel: tell us within 7 days of the charge. If nobody on your team has signed in since, we refund it in full and close the plan.
- Charged twice, charged after you cancelled, or charged the wrong amount: always refunded in full, whenever you notice.
When it's on us
- A problem on our side stops your team using Ordo for more than a day: tell us, and we'll credit or refund that time.
- We raise prices: you'll hear at least 30 days before your next renewal, so you can cancel before you pay the new price.
- We ever close Ordo Cloud: you get back what you paid for time you can't use, and a way to export everything.
What isn't refunded
- Months or years already started, after the windows above.
- Users removed partway through a period you've paid for.
- Accounts closed for seriously breaking our Terms of Service.
How to ask
Email support@ordo-crm.com from the workspace admin's address, with:
- your company or workspace name
- the date and amount of the payment
- what didn't work for you, if you'd like to say. It helps us improve, and it never changes the answer.
We reply within one working day.
When the money arrives
Refunds go back to the card or account you paid with, in the same currency and for the full amount, taxes included. We start them within 2 working days. Most banks then take 5 to 10 working days to show the money. We can't send a refund to a different card or account.
Please write to us before disputing a charge with your bank, because it's much quicker. While a bank looks into a dispute, the workspace may be paused. Your data is kept either way.
Your rights
Ordo is sold to businesses. If the law where you are gives you more rights than this policy, those rights apply, and nothing here takes them away.
Contact
See also our Terms of Service and Privacy Policy.